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Delete your account

This page erases your M4Plan account and everything in it. It exists so that you can do it without the app, from any browser.

What happens, and when

  1. Straight awayYou are signed out everywhere, in the app and on the website.
  2. For seven daysNothing is erased yet. If you sign in again within that window, the deletion is cancelled and you get everything back, untouched.
  3. After seven daysEverything is erased, for good. There is no way back, for you or for us.

Your subscription

Deleting your account does not cancel your subscription. It is billed by the App Store or by Google Play, and that is where you cancel it. Until you do, you keep being charged.

What is deleted

  • Your authentication account and its email address.
  • All your rows in the database: goals, daily tracking, workouts, meals, weight, points, badges, settings.
  • All the media you uploaded: meal photos, progress photos, workout videos.
  • The person record held about you by our usage measurement provider, if you had one.

What remains for a while

  • Encrypted technical backups, overwritten within 90 days.
  • Any messages you sent us, kept for 24 months.
  • Proof of your consents, kept for 5 years.
  • Anything a legal obligation requires us to keep.

What stays on your phone

This page erases nothing on your device. Information kept locally goes when you uninstall the app, or with the local erase offered in its settings.

Remember to export your backup from the app before going on: after seven days there is nothing left for us to give back.

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